INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive a product that closely matches the image shown. All our photo frames and wall décor items are handcrafted with attention to detail. Please note that due to lighting, screen settings, and the handmade nature of our products, slight variations in color or texture may occur—this adds to the unique charm of each piece.
Where can I view my sales receipt?
You can view and download your sales receipt from your order confirmation email or by logging into your account on our website. Go to the Orders section and click on the specific order to access your receipt.
How can I return an item?
To return an item, please contact us within 7 days of delivery. The item must be returned in its original condition and packaging within 14 days. Custom or personalized items may not be eligible for return unless they arrive damaged or defective. Reach out to our support team with your order number to begin the return process. Return shipping costs are the responsibility of the buyer unless the item is faulty.
Will you restock items indicated as “out of stock?”
Yes, we regularly restock popular items. If a product is marked “out of stock,” it’s likely being prepared for restock. You can sign up for restock notifications or contact us directly to know the expected availability. Custom and seasonal items may take a little longer.
Where can I ship my order?
You can ship your order to most countries worldwide. Simply enter your shipping address at checkout, and we’ll show you the available delivery options for your location. If you have questions about international shipping or need help, feel free to contact us!
INFORMATION ABOUT US
